In this session, we will explore building better relationships with other agents with the intent to leverage associations to our clients' advantage . . . and to our own professional benefit and for the betterment of our industry as a whole. Identify his/her personal style in order to better understand customer service skills, triggers, and communication. Identify situations in which cooperation may breakdown (eg., generational, experiential, and communicational) and mindsets can be adjusted. Describe the cooperative, agent-to-agent relationship from a customer service standpoint.