Professional Standards

File a Complaint

NMAR REALTORS® believe in doing business the right way. Part of our commitment to our community is pledging to help resolve disputes. We offer several services to our members and members of the public.

Ombudsman Program

The Ombudsman Program in its simplest definition is informal telephone mediation. It is intended to provide an alternative dispute solution service for members of the public, or other REALTORS® with complaints against members of NMAR. An Ombudsman can respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues. Like a mediator, an ombudsman helps parties find solutions.

Request an Ombudsman

Ethics Complaints

If you believe a REALTOR® has violated one or more Articles of the Code of Ethics, you have the right to file a formal ethics complaint. Your complaint will be reviewed by our Grievance Committee, who will determine if the allegations made, if taken as true, might support a Code of Ethics violation. If the committee moves the complaint forward, a hearing will be scheduled with an unbiased panel, to determine, based on evidence and testimony presented, if a violation occurred.

Before you File an Ethics Complaint   Learn More

REALTOR® Code of Ethics   File a Complaint


Arbitration is a means of resolving disputes, generally involving commissions and compensation, which arise out of business relationships between brokers. A non-principal (REALTOR® that is not a Broker) cannot file an arbitration request, although their name may be joined on the request and they may attend and participate in the arbitration.